# MrMuffin > MrMuffin knowledge base – help articles and documentation. ## Elite Membership - [Elite Membership - Will it auto renew?](https://support.mrmuffinstrains.com/en_us/elite-membership-will-it-auto-renew-rkcHZaXae.md): Yes s - [Q: How do I access my Elite Muffin Club membership subscription?](https://support.mrmuffinstrains.com/en_us/q-how-do-i-access-my-elite-muffin-club-membership-subscription-SkK6C_Wgel.md): Q How do I access my Elite Muffin Club membership benefits A To access your exclusive Elite Muffin Club benefits and obtain your special discount code ple - [Elite Membership - Benefits](https://support.mrmuffinstrains.com/en_us/elite-membership-benefits-ryQ9MampZx.md): To see your benefits you will first need to log into ## Layout Related Questions - [Where does the Muffin name come from?](https://support.mrmuffinstrains.com/en_us/where-does-the-muffin-name-come-from-SJ480a0Ls.md): When our kids were little we would make up stories about the Muffins and most jokes started with Mr and Mrs Muffin When my son helped me set up my eBay ac - [When do you run the trains at MrMuffin's Trains?](https://support.mrmuffinstrains.com/en_us/when-do-you-run-the-trains-at-mrmuffin-s-trains-SyumJ00Is.md): We run trains every Saturday from 10 3pm EST Unless stated otherwise please check our website or facebook posts for closed announcements - [Are you able to run trains by Appointment?](https://support.mrmuffinstrains.com/en_us/are-you-able-to-run-trains-by-appointment-Syhuy0C8i.md): Yes we accept appointments please fill out this form to request an appointment Please note that you must bring more than 10 people to have your - [How much does it cost to enter?](https://support.mrmuffinstrains.com/en_us/how-much-does-it-cost-to-enter-B13ZxACIi.md): st - [Can I watch the layout from my home?](https://support.mrmuffinstrains.com/en_us/can-i-watch-the-layout-from-my-home-Sk7DgRC8i.md): Yes We do live broadcast at Facebook of our layout every Saturday at 2 PM EST You may also watch them at our Youtube channel - [I want to make my own layout, can you help?](https://support.mrmuffinstrains.com/en_us/i-want-to-make-my-own-layout-can-you-help-SyCJzCALi.md): Yes please use our layout contact form and select Layout Setup and provide us with the desired size of your layout and any additional information that wou - [Running my trains under command control](https://support.mrmuffinstrains.com/en_us/running-my-trains-under-command-control-SJryU3nw6.md): Danny all manufacturers engines run conventionally which means by varying the power With a 180 brick you cant vary the power Therefore you need to run the ## Auction Related Questions - [How can I register to bid?](https://support.mrmuffinstrains.com/en_us/how-can-i-register-to-bid-SklMGRAIs.md): You will need to have created an account on our website or activate your account if you have already bought from us before and registered an emaill address - [Can I combine my won auction items with in-stock items?](https://support.mrmuffinstrains.com/en_us/can-i-combine-my-won-auction-items-with-in-store-items-Hyo6QRR8j.md): No Please pay for your order separately as the auction items are in a separate building from the instore items If you end up checking out with both it - [I chose Pickup in store, where do I go?](https://support.mrmuffinstrains.com/en_us/i-choose-to-pick-up-in-store-where-do-i-go-r1l7VAALj.md): If you are picking up your Won Auction items please give it a few days after paying for your item as it will be transfered to our store location - [I would like to have my collection/item(s) sold on your auction.](https://support.mrmuffinstrains.com/en_us/i-would-like-to-have-my-collection-item-s-sold-on-your-auction-HkFL4RR8j.md): Please make sure to read following before sending your items to us Include your contact information in the box Unless you specify differently the ite - [I won the auction, now what?](https://support.mrmuffinstrains.com/en_us/i-won-the-auction-now-what-BJ12ZNoJ0.md): Auctions are invoiced - [Second Saturday Auctions](https://support.mrmuffinstrains.com/en_us/second-saturday-auctions-SyU8HAQcA.md): MrMuffinsTrains has added an auction style capability to its website where we offer lightlyused O Gauge trains we have received from collectors and estates ## General Store Questions - [Get out of Shop Pay](https://support.mrmuffinstrains.com/en_us/get-out-of-shop-pay-rJzp0XNa.md): Are you currently stock - [Do you buy used trains?](https://support.mrmuffinstrains.com/en_us/do-you-buy-used-trains-B1QQHCALj.md): No We dont buy used trains or resell them If you would like to sell your trains please visit this page - [Do you Price Match?](https://support.mrmuffinstrains.com/en_us/do-you-price-match-S1fQi0RUs.md): No We will not price match another dealers price If their price is better then youre welcome to buy from them - [When the website says its in-stock, how do I check to be sure?](https://support.mrmuffinstrains.com/en_us/when-the-website-says-its-in-stock-how-do-i-check-to-be-sure-By_OsCA8s.md): You are always welcome to call us email us or use the contact page to inquiry on a product that we have listed - [MTH says you have the product in hand. What do I do?](https://support.mrmuffinstrains.com/en_us/mth-says-you-have-the-product-in-hand-what-do-i-do-ByfijRCLs.md): Both MTH and our system are not synced together This can lead to MTH stating that we have a product on hand when we are completely out Enter the product - [What does Pre-Order mean on the product page?](https://support.mrmuffinstrains.com/en_us/what-does-pre-order-mean-on-the-product-page-Hko6jCAUj.md): There are 2 meanings for when the PreOrder button shows up on the product page If the product hasnt come out yet the preorder button will be displaye - [What does Back-Order mean on the product page?](https://support.mrmuffinstrains.com/en_us/what-does-back-order-mean-on-the-product-page-B1Ll2ACUj.md): There are 2 meanings for when the PreOrder button shows up on the product page If the product hasnt come out yet the preorder button will be displaye - [How do I place a Pre-Order?](https://support.mrmuffinstrains.com/en_us/how-do-i-place-a-pre-order-ry4T2C08i.md): To place a preorder please follow the steps on this guide If you are following the steps and you still have having issues placing a preorde please rea - [I placed a Pre-Order. Now what?](https://support.mrmuffinstrains.com/en_us/i-placed-a-pre-order-now-what-rJ8uGkyDj.md): Excellent Now that you have submitted an order for an item marked as preorder now you wait Keep an eye out for emails from the following Jeffnbsp - [Do you send physical receipts?](https://support.mrmuffinstrains.com/en_us/do-you-send-physical-receipts-rkTzk1wj.md): Yes Physical receipts are now included in each shipment if it was manually packaged If the item comes in sealed in its own box we will not open it I - [Can I change an item from my order?](https://support.mrmuffinstrains.com/en_us/can-i-change-an-item-from-my-order-SJ5eQJJDi.md): This will depend on the status of the item and weather or not its on laybuy Laybuy No we are unable to modify Laybuy orders Shipped Once the - [How long do I have to pick up my items?](https://support.mrmuffinstrains.com/en_us/how-long-do-i-have-to-pick-up-my-items-SJ64XJyws.md): If you selected instore pick up as your option you will need to wait for an email confirmation letting you know when your items are ready for pick up Once - [Can I place an in-stock item as pre-order?](https://support.mrmuffinstrains.com/en_us/can-i-place-an-in-stock-item-as-pre-order-HkgvX1yDs.md): No Instock items must be paid right away If you place the item as a preorder we will issue an invoice with a 3 day notice of payment If not paid it wil - [Why do I have two of the same item on order?](https://support.mrmuffinstrains.com/en_us/why-do-i-have-two-of-the-same-item-on-order-S1eWEyyvj.md): This is a visual error as the second engine is not active on your order You may check your order status page for the order to confirm what you do have Wh - [Why am I getting billed for additonal shipping?](https://support.mrmuffinstrains.com/en_us/why-am-i-getting-billed-for-additonal-shipping-HyEUE1Jvj.md): You are receiving an additional shipping charge for one or all of the following reasons You placed a big paid preorder with different delivery dates - [When is my item releasing?](https://support.mrmuffinstrains.com/en_us/when-is-my-item-releasing-Sk1CNzTvo.md): D - [Can I place in-stock and pre-order items together?](https://support.mrmuffinstrains.com/en_us/can-i-place-in-stock-and-pre-order-items-together-BJlc71Jwj.md): No We would prefer that 2 separate orders be made If you do place an order of both type of items you will either be affected by the following Item w - [How to place an In-store Pick up.](https://support.mrmuffinstrains.com/en_us/how-to-place-an-in-store-pick-up-r1PrJ2Nh.md): There - [Can we pick up at York?](https://support.mrmuffinstrains.com/en_us/york-pick-up-rkdNbeMga.md): Can we pick up at York - [The item just arrived but my order is cancelled?](https://support.mrmuffinstrains.com/en_us/the-item-just-arrived-but-my-order-is-cancelled-BJbDRJMgR.md): If the product has just been annouuced as being resived - [Canada - Can you change the custom information?](https://support.mrmuffinstrains.com/en_us/canada-can-you-change-the-custom-information-HJMbyNlWR.md): No - [I just got a text message, is this legit?](https://support.mrmuffinstrains.com/en_us/i-just-got-a-text-message-is-this-legit-rkBCmFmm1x.md): I just got a text m - [Why is only part of my instock order shipped?](https://support.mrmuffinstrains.com/en_us/why-is-only-part-of-my-instock-order-shipped-Sk2okqeBkl.md): If - [Tariff - Why am I being charged?](https://support.mrmuffinstrains.com/en_us/tariff-why-am-i-being-charged-rJ8ATq_qee.md): In regards to the - [Warranty / Repair](https://support.mrmuffinstrains.com/en_us/warranty-repair-HyBkE_lixe.md): Customers are welcome to return products for warranty repair or replacement at our discretion for the period of the manufacturers warranty The manufacture - [Vacation Mode](https://support.mrmuffinstrains.com/en_us/vacation-mode-HkUhu57_Zx.md): Need to - [Mailing a Check In](https://support.mrmuffinstrains.com/en_us/mailing-a-check-in-BJlCF4eMzg.md): If you are mailing us a check please ## Account Related Questions - [How can I register to bid?](https://support.mrmuffinstrains.com/en_us/how-can-i-register-to-bid-SklMGRAIs.md): You will need to have created an account on our website or activate your account if you have already bought from us before and registered an emaill address - [Do I need an Account?](https://support.mrmuffinstrains.com/en_us/do-i-need-an-account-Hkf54J1Do.md): No Accounts are not necessary but they do help track your orders More information on having an account here - [I need to update/change my email.](https://support.mrmuffinstrains.com/en_us/i-need-to-update-change-my-email-Skt_SJ1vi.md): Yes we can Please use our Account Related Contact form and fill in the information requested - [I have multiple accounts, can you merge them?](https://support.mrmuffinstrains.com/en_us/i-have-multiple-accounts-can-you-merge-them-rJ1PLy1vs.md): Yes Our system now allows us to move orders to one account the 2nd account will be marked as a duplicate We highly encourage having 1 account if you nee - [The item just arrived but my order is cancelled?](https://support.mrmuffinstrains.com/en_us/the-item-just-arrived-but-my-order-is-cancelled-BJbDRJMgR.md): If the product has just been annouuced as being resived - [I need to update my shipping address!](https://support.mrmuffinstrains.com/en_us/i-need-to-update-my-shipping-address-BJYfo4QLC.md): If you are getting invoiced - [Elite Membership - Will it auto renew?](https://support.mrmuffinstrains.com/en_us/elite-membership-will-it-auto-renew-rkcHZaXae.md): Yes s - [Q: How do I access my Elite Muffin Club membership subscription?](https://support.mrmuffinstrains.com/en_us/q-how-do-i-access-my-elite-muffin-club-membership-subscription-SkK6C_Wgel.md): Q How do I access my Elite Muffin Club membership benefits A To access your exclusive Elite Muffin Club benefits and obtain your special discount code ple ## Payment Questions - [Get out of Shop Pay](https://support.mrmuffinstrains.com/en_us/get-out-of-shop-pay-rJzp0XNa.md): Are you currently stock - [Can I combine my won auction items with in-stock items?](https://support.mrmuffinstrains.com/en_us/can-i-combine-my-won-auction-items-with-in-store-items-Hyo6QRR8j.md): No Please pay for your order separately as the auction items are in a separate building from the instore items If you end up checking out with both it - [Why am I getting billed for additonal shipping?](https://support.mrmuffinstrains.com/en_us/why-am-i-getting-billed-for-additonal-shipping-HyEUE1Jvj.md): You are receiving an additional shipping charge for one or all of the following reasons You placed a big paid preorder with different delivery dates - [When pre-ordering, when do I pay for the item?](https://support.mrmuffinstrains.com/en_us/when-pre-ordering-when-do-i-pay-for-the-item-HkB1wJ1Ps.md): With MrMuffins Trains no deposit is required Just select Preorder and we will order the items for you from the manufacturer then contact you for pay - [Do you have a layaway program or accept down payments?](https://support.mrmuffinstrains.com/en_us/do-you-have-a-layaway-program-or-accept-down-payments-SJTfvJ1Dj.md): Yes we do offer different alternatives to paying for your order ahead of time The available options are manual down payments or automated Manual - [How do I place a Pre-Order?](https://support.mrmuffinstrains.com/en_us/how-do-i-place-a-pre-order-ry4T2C08i.md): To place a preorder please follow the steps on this guide If you are following the steps and you still have having issues placing a preorde please rea - [I can't change payment methods!](https://support.mrmuffinstrains.com/en_us/i-can-t-change-payment-methods-r1eKqy1vi.md): When attempting to check out you get auto selected a payment method and cant change This means you have either signed up for Shopify Quick Pay or are usi - [Can I place in-stock and pre-order items together?](https://support.mrmuffinstrains.com/en_us/can-i-place-in-stock-and-pre-order-items-together-BJlc71Jwj.md): No We would prefer that 2 separate orders be made If you do place an order of both type of items you will either be affected by the following Item w - [Where can I see my Invoices?](https://support.mrmuffinstrains.com/en_us/where-can-i-see-my-invoices-Hkl_v_4is.md): All invoices are sent from our s - [How to place an In-store Pick up.](https://support.mrmuffinstrains.com/en_us/how-to-place-an-in-store-pick-up-r1PrJ2Nh.md): There - [Got a Paypal Invoice for the down payment system what do I do?](https://support.mrmuffinstrains.com/en_us/got-a-paypal-invoice-for-the-down-payment-system-what-do-i-do-Skh3yvnga.md): Once you have placed your order y - [What payment options do you accept?](https://support.mrmuffinstrains.com/en_us/what-payment-options-do-you-accept-S1lcEa9ca.md): The pay - [How do I add a note to my order?](https://support.mrmuffinstrains.com/en_us/how-do-i-add-a-note-to-my-order-rJs32ioyC.md): T - [How to use a gift card/discount code?](https://support.mrmuffinstrains.com/en_us/how-to-use-a-gift-card-H1UWFRbxC.md): If you received a gift card - [The item just arrived but my order is cancelled?](https://support.mrmuffinstrains.com/en_us/the-item-just-arrived-but-my-order-is-cancelled-BJbDRJMgR.md): If the product has just been annouuced as being resived - [I just got a text message, is this legit?](https://support.mrmuffinstrains.com/en_us/i-just-got-a-text-message-is-this-legit-rkBCmFmm1x.md): I just got a text m - [What happens if I don't pay part of my volume discount?](https://support.mrmuffinstrains.com/en_us/what-happens-if-i-dont-pay-part-of-my-volume-discount-HJiUQm2A1e.md): If you where invoiced for part of - [Tariff - Why am I being charged?](https://support.mrmuffinstrains.com/en_us/tariff-why-am-i-being-charged-rJ8ATq_qee.md): In regards to the - [Mailing a Check In](https://support.mrmuffinstrains.com/en_us/mailing-a-check-in-BJlCF4eMzg.md): If you are mailing us a check please ## Shipping Questions - [Why am I getting billed for additonal shipping?](https://support.mrmuffinstrains.com/en_us/why-am-i-getting-billed-for-additonal-shipping-HyEUE1Jvj.md): You are receiving an additional shipping charge for one or all of the following reasons You placed a big paid preorder with different delivery dates - [What shipping services do you use?](https://support.mrmuffinstrains.com/en_us/what-shipping-serves-do-you-provide-rJjj9yyvi.md): We primarily use USPS or UPS USPS for small shipments UPS for large shipments or engines If your address contains a PO Box the shipping servers b - [I got a shipping notice! When will it be picked up?](https://support.mrmuffinstrains.com/en_us/i-got-a-shipping-notice-when-will-it-be-picked-up-BJFysJ1Do.md): Our store is open from Tuesday Friday 10 am to 5 pm Saturday 10 am to 3 pm USPS Packages are dropped off by us Post Office closes at 11 am EST - [Do you ship Internationally?](https://support.mrmuffinstrains.com/en_us/do-you-ship-to-international-HkfEjyyvs.md): Yes we do When you order from our store you will be able to select the USPS Invoice Shipping Quote option to let you secure your items Will - [Don't ship my order! Please Hold?](https://support.mrmuffinstrains.com/en_us/don-t-ship-my-order-please-hold-HkcQ21kwj.md): Out of town due to work or vacation Just let us know using the Shipping Related Contact Form and select Hold Shipment option If you dont have - [My item got damaged in shipping!](https://support.mrmuffinstrains.com/en_us/my-item-got-damaged-in-shipping-H16P3kkDs.md): If your item arrived damaged in shipping please make sure to keep all the packaging Take pictures of the shipping box and the product Once you have all thi - [Can I get insurance on my items?](https://support.mrmuffinstrains.com/en_us/can-i-get-insurance-on-my-items-SJNt2k1Pi.md): At this time we dont have anyway to automate this request If you would like insurance applied to the whole order or a specific items please cont - [Where can I see my Invoices?](https://support.mrmuffinstrains.com/en_us/where-can-i-see-my-invoices-Hkl_v_4is.md): All invoices are sent from our s - [Missing Shipment!](https://support.mrmuffinstrains.com/en_us/missing-shipment-ByPaFtv12.md): If your item arrived damaged in shipping please make sure to keep all the packaging Take pictures of the shipping box and the product Once you have all this - [How to place an In-store Pick up.](https://support.mrmuffinstrains.com/en_us/how-to-place-an-in-store-pick-up-r1PrJ2Nh.md): There - [Can I combine my won auction items with in-stock items?](https://support.mrmuffinstrains.com/en_us/can-i-combine-my-won-auction-items-with-in-store-items-Hyo6QRR8j.md): No Please pay for your order separately as the auction items are in a separate building from the instore items If you end up checking out with both it - [Can we pick up at York?](https://support.mrmuffinstrains.com/en_us/york-pick-up-rkdNbeMga.md): Can we pick up at York - [Canada - Can you change the custom information?](https://support.mrmuffinstrains.com/en_us/canada-can-you-change-the-custom-information-HJMbyNlWR.md): No - [Where do I send a return?](https://support.mrmuffinstrains.com/en_us/where-do-i-send-a-return-BJql0WzLR.md): If you - [I need to update my shipping address!](https://support.mrmuffinstrains.com/en_us/i-need-to-update-my-shipping-address-BJYfo4QLC.md): If you are getting invoiced - [Why is only part of my instock order shipped?](https://support.mrmuffinstrains.com/en_us/why-is-only-part-of-my-instock-order-shipped-Sk2okqeBkl.md): If - [Vacation Mode](https://support.mrmuffinstrains.com/en_us/vacation-mode-HkUhu57_Zx.md): Need to ## Repair & Warranty Related Questions - [Where do I send my repair?](https://support.mrmuffinstrains.com/en_us/where-do-i-send-my-repair-S1YJf3C6p.md): No - [Warranty / Repair](https://support.mrmuffinstrains.com/en_us/warranty-repair-HyBkE_lixe.md): Customers are welcome to return products for warranty repair or replacement at our discretion for the period of the manufacturers warranty The manufacture